Noida Information - Noida Information Directory, Property

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1. Satish Kumar Kushwaha - August 17, 2006

can u make your people response. I am trying for four hrs, after few rings it is picked and dropped. train yr people for customer service and CRM.17th august, 2006

2. Nitin Rawat - August 18, 2006

Worst service ever seen. Need to complaint to IOCL as well as Cumsumer Court.

They never receive calls.
Exchange cylinders with other companies.
Cylinder weight not up to capacity.
Leakage problem very common.

3. anchal - October 31, 2006

Same problem here. No way to get it booked thru’ phone. These guys are sick!! Should be kicked in ***.

4. Romi - December 5, 2006

Please for God Sake give more telephone line. I am really fed up. I have been trying to contact you people since last 4 day but lines 2430269/2430128/2430300 are always busy for enrire eight hours.
If this is the service you provide us then I am sorry to say that the agency need to be shifted to some other person.

VERY VERY POOR CUSTOMER SERVICE AND RESPONSE.

5. ATUL - February 24, 2007

It seems the agency owner is completely indifferent towards the complaints of the customer. The same problem of not getting phone calls answered ihas been persisting over a long time. Ms. Suman Agnihotri would you take kind recognition of the problem customers are facing and improve the services.

6. Rahul Sharma - February 26, 2007

I do agree with you people. It is really difficult to book the gas on phone. I don’t know why these people are so irresponsible while handling an essential service.

The agency should be transferred to someone who can hadle it properly coz these people are really sick and lazy

7. Amit Kulshrestha - March 5, 2007

Worst Ever services.. Never picks up the phone. whats the hell is this

8. C.Nedunchezhian - July 24, 2007

I agree with all the comments given. Please ask these fellows to weigh their cylinders. Invariably any and every cylinder you measure will show the correct weight in their balance.

9. Suman Pal - December 17, 2007

I fully agree with comments. I have booked my gas in last week of Nov 07 but it is still undelivered. I am trying daily from 11th Dec ‘07, but it is very difficult to get their line. Some time people are picked and dropped the calls. I don’t understand that how to handle these type of essentials service provider.

If anyone can help us, pl come ahead to get supply of cooking gas regularly. You can approach me at 9810726511.

10. puran singh - December 17, 2007

I think the best example of worst service available in the field. The telephone is busy for entire day. I don’t know how many consumer book their refill order in a day. It is not possible that all consumer refill their cyclender in a perticular day. Very very poor service. Better shut down this service. Indian oil Please help. You are loosing the custmer satisfaction because of this agency.

11. vidhya - December 27, 2007

i have been trying to book gas for past 1 week .every day ,anytime the phone is engaged ,even if it rings no one picks it up. i even had problems with the weght of the cylinder–it lasted only for 12 days for 4 continous months . i had to spent double the money every month.
i complained to the vigilance dept of IOCL. there was quik action taken.
the properitor nidhi agnihotri came to my home to enquire abt the problem. she said the person who was doing this (giving half used cylinders ) has been laid off .

she asked me take back the compliant from iocl or write back a satisfactory mail to them.

i had told her abt the problems in booking gas–the phone lines emgaged all time. she said additional lines will be made.

6 months has passed . its pure luck that someone picks up the phone.

best way to deal with these people , all of us have to make compliants in the vigilance .

visit www.iocl.com

click option INTERFACE which again unfolds options.

choose vigilance queries under TALK TO US or complain to ur nearest
area manager.

hope things will work.

12. Himadri Endow - February 18, 2008

Dear Ms Suman,
If no one has told you yet, the biggest problem with your agency is you yourself. Sorry to say this, you are plain incompetant or worse do not give a damn about what is going on. Here are a few tips you can consider. See if its worth it,
1./ Install a small inexpensive “Interactive Voice Response System” (IVRS). It will tell you exactly how your telephone lines are being used by your staff.
2./. Put in place a “Requisition Docket No” and share with the consumer at the time request is booked. The most basic of IVRS could help you implement the same.
3./ Let the consumer know the “Expected Day of Delivery” (EDD) at the time of booking and ask consumers to fill in the “Day Delivered” (DD).
4./ Institute periodic audits to find out how the delivery service have faired. Here again the IVRS can help you generate the report.
5./ Ensure the “Spring Weigh Scales” your men carry are periodically calibrated by outside agency. Ask them to carry the calibration certificate/ ALSO DO REMOVE THE ONES WHICH HAVE BROKEN INDICATORS OR PARTS.
6./ Put in place a complaint escalation path if you really care about your consumers. This should clearly mention how committed delivery dates or other kind of service is not met.
7./ I do not know about you. But surly your staff is badly in need of some basic training in service business. What %age of your returns you invest in their service ? Please spare a few thoughts.

The above should suffice for the time being. Let me know if you have any queries. Thanks